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Ira L McCray II
12541 S. Central Park Ave
Alsip, IL 60803
(708) 925-2081
ira.mccray@comcast.net
PROFILE
Marketing Graphic Design and Web Manager with entrepreneurial savvy seeking a technical Internet-related position utilizing graphic design, web design, web development, and database development. Portfolio available online at www.incitegraphics.com
EDUCATION
Masters of Science: Information Systems Management (eCommerce)
Keller Graduate School of Management - Magna Cum Laude
Bachelors of Science: Technical Management (eCommerce)
DeVry University - Summa Cum Laude
Associates of Applied Science: Web Design
Robert Morris College - Summa Cum Laude May 2008
EXPERIENCE
Marketing Graphics & Web Manager Oct 2007 – Present
Cole Taylor Bank, Rosemont, IL
• Create, review and update/modify content for both the intranet (CTconnect) and the external website (www.coletaylor.com) on a daily basis and ensure that existing and new web sites are compliant with all regulatory requirements with monthly compliance and audit reviews as necessary
• Develop and integrate state of the art web applications technology including Microsoft SharePoint and Adobe Dreamweaver/Flash. Provide enhanced web-based functionality including Flash-based demos, interactive calendars, document/list libraries, project sites and webparts, studied and tested applications/functionality, and work-flow systems.
• Provide content navigation assessment, link analysis, and comprehensive web site traffic and performance analysis via browser-based web reporting; NetTracker, Measure effectiveness of and collect responses to various communications initiatives (landing pages, sign-up / registration to access information, etc.), reporting results to appropriate bank personnel.
• Configure and manage Cole Taylor Bank web site and intranet to define and maintain an organized file structure. Develop and/or support the creation of static and dynamic HTML including developing and optimizing web images for download efficiency and clean design.
Web Designer/ Graphic Designer/ Portal Administrator May 2007 – Sept 2007
LaSalle Bank/ ABN AMRO, Chicago, IL
Provide Application and Graphics Support for custom solutions: Legal Generator, eSurvey, eLumen, BankBridge, eDesk, CashPro University (http://chat.cashproweb.com/cpuniversity/).
• Support troubleshooting for in-house web applications built in ASP (eDesk and CP University).
• Coordinate deployments with IT process for updates to applications.
• Design and maintain Excel models customized with VB.
• Lead requirements and design sessions with Marketing on Portal updates and Training content.
• Assist Marketing and Product Managers to define and comply with design standards.
• Portal Administration, maintain content/layout and branding.
• Graphic Arts design for image creation, flash media, movie/video editing, sound editing.
• CD duplication/CD label printing
Retail Business Analyst April 2005 – May 2007
LaSalle Bank/ABN AMRO, Chicago, IL
Executed project management functions including project planning, business requirements, technical design, systems specifications, and project deliverables. Assessed feedback from project employees and determined project completion date. Created, documented, and validated acceptance, integration, performance, and regression test plans. Provided technical support and problem resolution strategies for customers.
• Developed and manage the Agent Incentive database using Microsoft Access which tracks the number of accounts opened and the dollar amounts funded in each account opened by an agent within the call center.
• Created the tracking database using Microsoft Access which tracks the total number of fees reversed, statement copy requests received and accounts opened within the call center.
• Create and maintain the reporting processes for the ATM Network to produce the 13 month terminal activity report, ATM Rent/Revenue sharing report, ATM Mini Statement report, Stamps report, ATM KPI Scorecard, CVS Terminal Activity and any special Ad-hoc requests.
• Create and maintain the weekly online banking key performance index report which lists the total number of customers utilizing our online banking and bill pay service for LaSalle Bank and LaSalle Bank Midwest.
• Create and implement test plans and procedures to troubleshoot and repair interoperability issues in India, successfully resolving program and application compatibility problems.
Online Banking Representative III February 2001-April 2005
LaSalle Bank/ABN AMRO, Chicago, IL
Provide senior level technical support for LaSalle Online, Cashpro Web, Quicken, Microsoft Money, Wealth Management customers and Live Chat.
• Provided troubleshooting and technical support for high net-worth clients ($750,000 or more) including external visits.
• Trained new recruits—an initiative that quickly enhanced the knowledge base of staff. New skills development prompted increased productivity and substantial reduction of work backlogs.
• Responsible for updating and maintaining internal intranet web site.
• Spearheaded the design of an HTML web page containing email scripts which consolidated various documents while increasing the email response times to 90% answered within 24 hours.
• Monitor department service levels and handle escalated calls. Audited electronic correspondence and Live Chat transcripts.
• Managed Linksys web router configuration issues during online bill pay conversion.
SKILLS
Desktop Software: Microsoft Word, Excel, PowerPoint, Outlook, Quark, Adobe InDesign, Document Direct, Monarch, Crystal Reports, Rumba, Adobe Designer
Programming Languages/ Web Development:
Microsoft SharePoint Designer, Microsoft FrontPage, Macromedia DreamWeaver, HTML, DHTML, JavaScript, XHTML, ASP, PHP, SQL, Microsoft Access, MySQL, Visual Basic, ActionScript, Macromedia Flash, Adobe Photoshop, Adobe Illustrator, FTP, CSS, Sound Forge, IIS, Apache, Net Tracker, WebTrends
Professional Organizations: Taproot Foundation Internet Society (www.isoc.org)
12541 S. Central Park Ave
Alsip, IL 60803
(708) 925-2081
ira.mccray@comcast.net
PROFILE
Marketing Graphic Design and Web Manager with entrepreneurial savvy seeking a technical Internet-related position utilizing graphic design, web design, web development, and database development. Portfolio available online at www.incitegraphics.com
EDUCATION
Masters of Science: Information Systems Management (eCommerce)
Keller Graduate School of Management - Magna Cum Laude
Bachelors of Science: Technical Management (eCommerce)
DeVry University - Summa Cum Laude
Associates of Applied Science: Web Design
Robert Morris College - Summa Cum Laude May 2008
EXPERIENCE
Marketing Graphics & Web Manager Oct 2007 – Present
Cole Taylor Bank, Rosemont, IL
• Create, review and update/modify content for both the intranet (CTconnect) and the external website (www.coletaylor.com) on a daily basis and ensure that existing and new web sites are compliant with all regulatory requirements with monthly compliance and audit reviews as necessary
• Develop and integrate state of the art web applications technology including Microsoft SharePoint and Adobe Dreamweaver/Flash. Provide enhanced web-based functionality including Flash-based demos, interactive calendars, document/list libraries, project sites and webparts, studied and tested applications/functionality, and work-flow systems.
• Provide content navigation assessment, link analysis, and comprehensive web site traffic and performance analysis via browser-based web reporting; NetTracker, Measure effectiveness of and collect responses to various communications initiatives (landing pages, sign-up / registration to access information, etc.), reporting results to appropriate bank personnel.
• Configure and manage Cole Taylor Bank web site and intranet to define and maintain an organized file structure. Develop and/or support the creation of static and dynamic HTML including developing and optimizing web images for download efficiency and clean design.
Web Designer/ Graphic Designer/ Portal Administrator May 2007 – Sept 2007
LaSalle Bank/ ABN AMRO, Chicago, IL
Provide Application and Graphics Support for custom solutions: Legal Generator, eSurvey, eLumen, BankBridge, eDesk, CashPro University (http://chat.cashproweb.com/cpuniversity/).
• Support troubleshooting for in-house web applications built in ASP (eDesk and CP University).
• Coordinate deployments with IT process for updates to applications.
• Design and maintain Excel models customized with VB.
• Lead requirements and design sessions with Marketing on Portal updates and Training content.
• Assist Marketing and Product Managers to define and comply with design standards.
• Portal Administration, maintain content/layout and branding.
• Graphic Arts design for image creation, flash media, movie/video editing, sound editing.
• CD duplication/CD label printing
Retail Business Analyst April 2005 – May 2007
LaSalle Bank/ABN AMRO, Chicago, IL
Executed project management functions including project planning, business requirements, technical design, systems specifications, and project deliverables. Assessed feedback from project employees and determined project completion date. Created, documented, and validated acceptance, integration, performance, and regression test plans. Provided technical support and problem resolution strategies for customers.
• Developed and manage the Agent Incentive database using Microsoft Access which tracks the number of accounts opened and the dollar amounts funded in each account opened by an agent within the call center.
• Created the tracking database using Microsoft Access which tracks the total number of fees reversed, statement copy requests received and accounts opened within the call center.
• Create and maintain the reporting processes for the ATM Network to produce the 13 month terminal activity report, ATM Rent/Revenue sharing report, ATM Mini Statement report, Stamps report, ATM KPI Scorecard, CVS Terminal Activity and any special Ad-hoc requests.
• Create and maintain the weekly online banking key performance index report which lists the total number of customers utilizing our online banking and bill pay service for LaSalle Bank and LaSalle Bank Midwest.
• Create and implement test plans and procedures to troubleshoot and repair interoperability issues in India, successfully resolving program and application compatibility problems.
Online Banking Representative III February 2001-April 2005
LaSalle Bank/ABN AMRO, Chicago, IL
Provide senior level technical support for LaSalle Online, Cashpro Web, Quicken, Microsoft Money, Wealth Management customers and Live Chat.
• Provided troubleshooting and technical support for high net-worth clients ($750,000 or more) including external visits.
• Trained new recruits—an initiative that quickly enhanced the knowledge base of staff. New skills development prompted increased productivity and substantial reduction of work backlogs.
• Responsible for updating and maintaining internal intranet web site.
• Spearheaded the design of an HTML web page containing email scripts which consolidated various documents while increasing the email response times to 90% answered within 24 hours.
• Monitor department service levels and handle escalated calls. Audited electronic correspondence and Live Chat transcripts.
• Managed Linksys web router configuration issues during online bill pay conversion.
SKILLS
Desktop Software: Microsoft Word, Excel, PowerPoint, Outlook, Quark, Adobe InDesign, Document Direct, Monarch, Crystal Reports, Rumba, Adobe Designer
Programming Languages/ Web Development:
Microsoft SharePoint Designer, Microsoft FrontPage, Macromedia DreamWeaver, HTML, DHTML, JavaScript, XHTML, ASP, PHP, SQL, Microsoft Access, MySQL, Visual Basic, ActionScript, Macromedia Flash, Adobe Photoshop, Adobe Illustrator, FTP, CSS, Sound Forge, IIS, Apache, Net Tracker, WebTrends
Professional Organizations: Taproot Foundation Internet Society (www.isoc.org)